Dear Ignorant Patron:
Thank you so much for gracing us with your presence today and sharing your overwhelming wisdom. I am so glad that I was fortunate enough to be here to take your abuse, not because you were provided with sub-standard service, but merely because of your apparent belief that you are above anyone that works in any service industry.
There are many things I would have liked to say to you today, however despite the fact that you believe I have no value and I work in a dead-end brainless job, I actually ENJOY my job, and therefore had to hold my tongue, lest I cross the line and leave my employers no choice but to fire me. Given the chance, the following are just a few highlights of what I would have said to you:
At the end of the day when I leave work, I take off my uniform knowing that I worked hard. I am not defined by my job, and with or without my uniform I am still a valued mother/sister/daughter/wife/friend/aunt. At the end of the day, you can change your clothes, but you are still an ignorant asshole.
There is nothing in my job description that says because I work in customer service, it is ‘part of my job’ to put up with your offensive language, childish yelling, insults and rage. In fact if you were as educated and worldly as you indicated, you would know that the Canadian Labour Laws clearly state that I do not have to put up with abuse of any kind. Good luck getting service or assistance next time you come here.
Throwing your trash on the ground ‘because they pay someone to clean up’ and because ‘you are helping some moron earn a living’ is wrong. Throwing your trash on the floor just shows how low-class you are, and helps to create service slow downs when someone has to clean up after your boorish behaviour.
Thank you for letting me know that if I had a real education I could get a ‘real job.’ For the record, I have an education, and I actually choose to do this job. Many of my co-workers also have an education, but choose to be here because of flexible hours or because they also enjoy the work. Some of my co-workers are paying for their education by working this job. Some are young, and this is their first job, which is providing them with spending money and valuable life experience. Some have learning disabilities, but have managed to learn, succeed and excel. All of us work hard, and earn our pay cheque, and none of that gives you the right to judge any of us.
We in the service industry continually do our best to provide you with what you require in a fast and courteous manner. Sure, there are exceptions to this. Like life, no industry is without its duds. If you have received sub-standard service anywhere, there are proper channels through which you can make a complaint and attempt to have the situation rectified. Going off half-cocked at the front line worker, who may or may not be responsible for the issue, and who may or may not be able to solve it, just makes you a jerk. The sun does not shine out of your ass, your shit does stink, and the fact that you are a paying customer does not make you a 'better' human being than I.
Thank you for reading,
The many hundreds of thousands of service industry workers that are exhausted with juvenile abuse from customers.
